When does my data plan start?
Your eSIM data plan starts when you first connect to a supported network at your destination.
Can I extend or renew my eSIM data?
Yes, some plans can be extended or renewed. Please check in your account or contact support.
Can I make calls and send SMS with eSIM?
Most eSIM plans are data-only, so you can use VoIP apps (WhatsApp, Skype), but not regular calls or SMS.
Can I share data using hotspot?
Yes, most eSIMs support tethering to share data with other devices.
Which devices support eSIM?
Most modern phones like iPhones (XR and later), Pixel, and Samsung Galaxy (S20+) support eSIM.
Can I use eSIM and physical SIM at the same time?
Yes, if your device supports Dual SIM, you can use both eSIM and your physical SIM together.
What if I lose my QR code?
Contact support immediately. We can resend your eSIM profile if it hasn’t been activated.
How many times can I install an eSIM?
Most eSIMs can only be installed once. Do not delete it before the plan is used.