eSIM Hub · Legal

Privacy Policy

Last updated: 26 July 2026

This Privacy Policy explains how eSIM Hub, through esimhub.online, collects, uses, stores, and protects personal data when you use our website, account area, checkout, and eSIM services.

1. Data controller and contact

The service is operated under the eSIM Hub brand through esimhub.online. For privacy questions or requests concerning your personal data, contact us at support@esimhub.online.

2. Data we process

• Account and contact data: name, email address, login information, and language preferences.
• Order and eSIM data: purchased plans, order numbers, activation status, ICCID, data usage, and support history.
• Payment data: payment status, amount, currency, and transaction reference. Full card details are processed by our payment provider and are not stored by us.
• Technical data: IP address, browser, device type, operating system, timestamps, logs, and security events.
• Communications: information you send to customer support.
• Usage and analytics data: page views, clicks, attribution parameters, and performance data where analytics tools are enabled.

3. Purposes and legal bases

We process data to create and maintain accounts, provide and activate eSIMs, process payments, deliver support, prevent fraud, diagnose errors, improve our service, and comply with legal obligations. Our legal bases include performance of a contract, compliance with law, your consent, and our legitimate interests in operating a secure and reliable service.

4. Sign in with Google

When you use “Continue with Google,” Google provides the profile information required for authentication, typically your Google account ID, email address, name, and, where available, profile image. We do not receive your Google password and do not obtain access to Gmail messages, Google Drive, or other Google data you have not expressly authorized.

5. Service providers and recipients

We share data only where necessary to operate the service. Recipients may include payment providers such as Stripe, Google for authentication and technical services, hosting and email providers, analytics and security providers, and eSIM or telecommunications partners. We disclose information to public authorities only where legally required.

6. International transfers

Some providers may process information outside the European Economic Area. Where required, we rely on recognized safeguards such as adequacy decisions or standard contractual clauses.

7. Cookies and local storage

We use necessary cookies and local storage for authentication, language, currency, cart state, and security. Optional analytics or marketing technologies are used in accordance with applicable consent requirements.

8. Data retention

We retain data only for as long as needed for the relevant purpose. Account and order records may be kept during the customer relationship and afterward where tax, accounting, consumer-protection, or other legal retention rules apply. Security logs are kept for a reasonable period.

9. Your rights

Depending on applicable law, you may request access, correction, deletion, restriction, portability, or object to processing, and you may withdraw consent for future processing. You may also lodge a complaint with a competent data protection authority.

10. Account deletion

You may request account deletion through account settings or by emailing support@esimhub.online. Order and payment records that must be retained by law may be excluded from deletion.

11. Security

We use reasonable technical and organizational safeguards, including encrypted transmission, access controls, and security monitoring. No internet-based service can guarantee absolute security.

12. Children

Our service is not directed to children who, under the law applicable to them, cannot independently enter into a contract or consent to data processing.

13. Changes to this policy

We may update this policy when our service or legal requirements change. The current version and revision date will always be published on this page.