eSIM Hub · Legal

Terms & Conditions

Last updated: 26 July 2026

These Terms and Conditions govern access to esimhub.online and the purchase and use of digital eSIM plans offered through eSIM Hub. By creating an account, placing an order, or using a plan, you agree to these terms.

1. The service

eSIM Hub arranges and digitally delivers eSIM data plans for supported destinations. Mobile connectivity is provided through telecommunications and eSIM partners. Availability, speed, network coverage, and supported operators may vary by country, location, device, and provider.

2. Eligibility and account

You must be legally able to enter into a contract under the law applicable to you. You are responsible for accurate account information, safeguarding your login credentials, and all activity under your account. Notify us promptly if you suspect unauthorized use.

3. Device compatibility

Before purchasing, you must confirm that your device supports eSIM, is carrier-unlocked, and is compatible with the selected plan. A plan is not defective solely because the device used is locked, unsupported, or incorrectly configured.

4. Orders and digital delivery

After successful payment, the eSIM is delivered digitally by email and/or through your account. Verify your email address before ordering. QR codes and activation codes may have limited or one-time use and must not be shared with unauthorized persons.

5. Activation and use

Depending on the plan, validity and usage may begin at purchase, installation, first network connection, or another time shown in the plan description. You are responsible for correct installation, selecting the eSIM for mobile data, and enabling data roaming where required. Deleting an installed eSIM may prevent reinstallation.

6. Prices, currency, and payment

The total displayed before order confirmation applies to the selected plan and currency. Payments are processed by third-party providers such as Stripe. Your bank or card issuer may apply exchange-rate or international transaction charges that we do not control.

7. Fair use and acceptable use

Unlimited plans may include fair-use policies, speed reductions, or daily high-speed allowances. Plans may only be used lawfully for ordinary personal or business communications. Abuse, fraud, unauthorized resale, network interference, and illegal activity are prohibited.

8. Refunds

Because the product is delivered digitally, refund eligibility depends on activation and usage status. An unactivated and unused eSIM may qualify under the refund rules shown at the time of purchase. Once activated, registered on a network, or used for data, it is generally non-refundable unless mandatory consumer law requires otherwise or a verified technical failure is attributable to us.

9. Support

For help with an order, installation, or connection, contact support@esimhub.online. We may request an order number, ICCID, device model, screenshots, and network settings to investigate a problem.

10. Availability and changes

We may change plans, prices, supported destinations, or technical features. Orders already paid for will be handled under the terms displayed at purchase unless a change is required by a network provider, security issue, or legal obligation.

11. Liability

To the extent permitted by law, we are not liable for temporary carrier outages, coverage gaps, device settings, incompatible devices, third-party services, or indirect losses. Nothing in these terms limits mandatory consumer rights or liability that cannot legally be excluded.

12. Suspension and termination

We may restrict or suspend accounts or services where we reasonably suspect fraud, payment problems, unlawful use, security risks, or serious breach of these terms. You may close your account through account settings or support.

13. Privacy

Details about personal data processing are set out in our Privacy Policy.

14. Applicable law and disputes

The laws applicable to the operator and any mandatory consumer-protection rights in your country of residence apply. Please contact support@esimhub.online first so we can try to resolve a complaint directly.

15. Changes to these terms

We may update these terms when the service or legal requirements change. The current version and revision date will be published on this page.